SLA & OLA

QuickCraft's SLA & OLA Builder empowers users to effortlessly define and enforce service level agreements (SLAs) and operational level agreements (OLAs) with precision. Ensure compliance and accountability within your applications by setting response times, escalation procedures and notification triggers efficiently. Customize SLA templates, define stop, pause, cancel and trigger conditions. Establish multiple breach levels with corresponding actions. Whether taking action on time, before time or after time, our platform gives you the flexibility to manage SLAs effectively and ensure exceptional service quality.